We are a leading provider of outsourcing, IT, consulting and technology services, and one of the largest employers in the service sector in Poland. Our Łódź branch is the largest branch of Infosys Limited outside India - a giant on the international market of modern business services. We operate on the basis of Business Process Management (BPM), thanks to which we actively respond to the needs of customers in a dynamically changing market.
We are present in four major Polish cities: Łódź, Wrocław, Poznań and Kraków.
We employ 2,300 highly qualified specialists from 64 countries to provide daily services to over 27 clients in 28 languages. The main areas of specialization of our center include: tax services, business data management, financial, accounting and purchasing services, business transformations, handling logistics processes and risk management.
We work with leading representatives of various sectors of the world economy, incl. FMCG, mining, manufacturing, automotive, insurance, financial and technology companies.
We offer to the candidates:
- Performance bonus twice a year
- Employee referral program bonus
- Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
- Access to training platform (self-learning), domain/soft/technical skills training
- Private medical care at Medicover (with possible extension to family members)
- Reimbursement of Multisport card or points on MyBenefit platform
- Attractive group insurance
- Access to well-being platform, free meetings with a psychologist included
- Stable employment based on an employment contract
- No trial period
- IT equipment is provided by the Company
- Bonuses from the Social Fund
- Flexible starting hours
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Opportunity to participate in charity, sports and well-being events
Recruitment stages:
CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> HR Interview -> Final decision and feedback
Infosys Poland sp. z. o. o. Lodz
Requirements:
Qualifications & Experience
- Bachelor’s degree or equivalent
- 2–3 years of experience in customer service or supply chain
- Petrochemical industry experience is a plus
- Familiarity with transportation, inventory, and order management
- SAP knowledge preferred
- Proficient in MS Office (Excel, Word, Windows)
Skills
- English & French at minimum B2 level
- Strong communication and interpersonal skills
- Excellent time management and organizational abilities
- Adaptability and independent decision-making in dynamic environments
- Proactive problem-solving
Responsibilities:
- Manage customer orders, follow-ups, returns, and claims
- Handle customer inquiries, disputes, and delivery issues
- Monitor inventory and allocate stock
- Support and train junior staff
- Process inbound/outbound deliveries and shipping documentation
- Share shipping instructions and track transportation
- Optimize vehicle scheduling
- Analyze inventory and delivery performance
- Conduct audits and reporting
CV
Permanent employment
Infosys Poland Sp. z o.o.
- Paid: Yes
- Company Position: Regular Specialist
- City: Łódź
- https://www.infosysbpm.com/poland.html
- ul. Pomorska 106 A
- 91-402 Łódź
- +48 42 278 15 00