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Credit Control Process Lead with French
Offer expiration date: 2026-05-04

We are a leading provider of outsourcing, IT, consulting and technology services, and one of the largest employers in the service sector in Poland. Our Łódź branch is the largest branch of Infosys Limited outside India - a giant on the international market of modern business services. We operate on the basis of Business Process Management (BPM), thanks to which we actively respond to the needs of customers in a dynamically changing market.

We are present in four major Polish cities: Łódź, Wrocław, Poznań and Kraków. 

We employ 2,300 highly qualified specialists from 64 countries to provide daily services to over 27 clients in 28 languages. The main areas of specialization of our center include: tax services, business data management, financial, accounting and purchasing services, business transformations, handling logistics processes and risk management.

We work with leading representatives of various sectors of the world economy, incl. FMCG, mining, manufacturing, automotive, insurance, financial and technology companies.

We Offer:

You can expect from us:

  • Performance bonus twice a year
  • Employee referral program bonus
  • Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
  • Access to training platform (self-learning), domain/soft/technical skills training
  • Possibility to use French language on a daily basis
  • Private medical care at Medicover (with possible extension to family members)
  • Reimbursement of Multisport card or points on MyBenefit platform
  • Attractive group insurance
  • Access to well-being platform, free meetings with a psychologist included
  • Stable employment based on an employment contract
  • No trial period
  • IT equipment is provided by the Company
  • Bonuses from the Social Fund
  • Flexible starting hours
  • Opportunity to participate in charity, sports and well-being events
  • Hybrid mode (2 work days from the office per week)


Recruitment stages:

CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback 

Task range:

Infosys Poland sp. z. o. o. Lodz

We are looking for a candidate with:

  • English on B2 and French language on B2 level (essential for client communication purposes)
  • 4+ years of business / marketing experience, required
  • Higher education
  • Strong knowledge of debt collection laws and regulations
  • Excellent communication and negotiation skills
  • Proficient in financial analysis and risk assessment
  • Attention to detail and strong organizational skills
  • Ability to handle difficult and sensitive situations professionally
  • Strong problem-solving and decision-making abilities
  • Solid project management, planning, organizing, and time management skills required
  • Strong proficiency in MS Office, BMC Remedy, trending, and reporting required
  • Proven analytical skills with a curiosity to dive into data leveraging various reporting tools, Excel, and /or ability to write sql to mine our incident and problem data
  • Clear and effective written and verbal communication, influencing, and strong interpersonal skills
  • Experience working in relevant environment/s, Financial Services, First Data or other third party card servicing vendor is essential

Your key activities:

  • Managing a team of 4 credit analysts
  • Review and approve customer credit limits and assess ongoing credit risk exposure
  • Decision to releasing orders based on credit risks, outstanding balances, credit safe
  • Control and monitoring credit risks, and bad debt exposure in line with company policies and accounting standards
  • Daily credit control activities to ensure accurate and timely activities
  • Work closely with Sales Department and Management to resolve credit issues and meet order release and shipping cut-off deadlines
  • HQ and local reporting
  • Ensure compliance with accounting principles, service levels, and internal controls 
Documents needed for the application:

CV

Permanent employment

Infosys Poland Sp. z o.o.

  • PaidYes
  • Company PositionSenior Specialist
  • CityŁódź
Contact :

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